Private House Q12 - Regular Cleaning

• Project Name: Regular Home Cleaning

• Location: District 12, Ho Chi Minh City

• Objective: To develop a self-sustaining, recurring home care service package that ensures homeowners always return to a tidy space without needing supervision or repeated requests.

Project context

Mr. H's apartment belongs to the high-end housing category and requires regular cleaning. However, due to his busy work schedule and frequent absences from home, the homeowner lacks the time to closely monitor, supervise, or discuss details each time the cleaning service is used.

What Mr. H. needs is not simply a house cleaning service, but a solution that can operate stably on its own for a long time, without requiring constant intervention from the homeowner.

Desired outcome

• The house is always neat and clean when you return home.

• No need to explain or repeat the requirements for each task.

• Ensuring privacy and avoiding disruption to personal routines.

Homeowners need a reliable, independent, and regular housekeeping service, rather than a one-time cleaning service that relies heavily on direct supervision.

Specific issues

Lack of time to closely monitor each cleaning session.

With a busy schedule:

• The homeowner is usually not present when cleaning takes place.

• It is not possible to check each item individually after completion.

• Having to repeat instructions each time feels time-consuming and distracting.

The service experience, therefore, becomes heavily focused on management, rather than playing a supportive role and easing the burden on homeowners.

Stability and consistency are needed between treatments.

The homeowner's expectations:

• How to become familiar with your living space.

• Do not disturb personal belongings.

• The quality is consistent, regardless of who performs it that day.

Without established procedures and internal record-keeping systems, service quality can easily fluctuate from one instance to another, leading to a lack of confidence.

High demands for privacy and a sense of security.

For homeowners who are frequently absent:

• Access to and from the house needs to be clear and controlled.

• I don't want my personal belongings to be touched outside of the necessary scope.

• I don't want the house to feel like it's "being reconditioned" when I return.

The ideal experience is when everything is already prepared, requiring no further intervention or adjustments from the homeowner.

Plumora's approach and handling

Survey once, implement over the long term.

From the very beginning, Plumora focused on understanding how homeowners use their living spaces, rather than simply assessing the level of dirtiness. Specifically:

• Record the homeowner's daily habits.

• Identify priority areas and areas with restricted intervention.

• Agree on a standard of "sufficiently clean - sufficiently tidy" based on the homeowner's personal perception.

All this information is saved and applied consistently to subsequent services, ensuring stable operation without the need for repetition.

The HR department is familiar with the staff and has an internal handover process.

Our in-home team is carefully selected, has a clean record, and is trained to work in private spaces. Plumora applies internal standards of personnel and professional responsibility to ensure peace of mind for homeowners when they are away from home.

Plumora layout:

• Permanent or rotational staff have clear handovers.

• Internal notes on furniture arrangement and placement.

• A standardized workflow minimizes unexpected issues.

As a result, the quality of service does not depend on individual factors.

Clean in silence, without interruption.

The entire process is designed to:

• Performed during the hours when the homeowner is absent.

• Avoid using chemicals that leave a lingering odor.

• The surface dries quickly and leaves no trace of having just been cleaned.

After each completion, the homeowner receives only a brief report on the overall condition. No feedback is required. No further discussion is needed.

The result after completion

• The apartment is always tidy when the homeowner returns home.

• No need for repetition or multiple adjustments.

• The homeowner does not need to be present or supervise.

• Experience a smooth service that won't take up extra time.

The house is regularly maintained, but without making one feel like their personal life is being invaded.

Plumora learned from this project.

For busy homeowners:

• The number of hours worked is not what matters.

• But it's about the ability to understand the house and do it correctly without being reminded.

A good service is one that helps homeowners forget about having to manage it .

Plumora aims for a personalized housekeeping role — where cleaning is consistent, discreet, and reliable over time.